Practical help for shopping, deliveries, your collection, Gems, and synchronized progress.
Open Orders and check its delivery stage. Ordered items join the Collection automatically after their delivery time. Reopen the app if the arrival time has passed. A delivery alert is a convenience, not a requirement for collecting the item.
In Profile settings, enable delivery alerts when prompted. If you previously declined, use the button there to open iOS notification settings. Alerts are local and optional; Orders still shows current delivery progress.
Emoji Cart stores game data locally and synchronizes it through the private CloudKit database associated with your iCloud environment when available. Confirm that iCloud is available and that both devices use the intended Apple/iCloud account, then allow time for synchronization. Avoid resetting progress while investigating, because reset changes can synchronize too.
Consumable Gem packs are processed by Apple's App Store and are added after a verified transaction completes. Check your connection and App Store purchase status, then reopen Emoji Cart so unfinished transactions can be processed. Include the pack name and approximate purchase time when contacting support; do not email payment credentials.
Deals rotate and can be refreshed. Review the current price and total shown before placing the order. Every cart entry represents one selected product variant.
Profile includes Reset Game Progress. The confirmation explains what will be reset and what will remain. Because progress synchronizes through iCloud when available, the reset can affect other connected devices. Read the confirmation carefully before continuing.
Need more help? Email ewalktech@gmail.com. Eric Walker will respond as soon as possible.
Helpful details include your device model, iOS version, app version, what you expected, and what appeared. Please do not send passwords or payment-card details.